FREQUENTLY ASKED QUESTIONS

Will my new short term lease vehicle come with a warranty?

Yes, all of our short term leased cars and vans come with the standard manufacturers warranty. However, due to the nature of the product a courtesy vehicle is not guaranteed when the vehicle is in a dealership for warranty work. ...
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Who will supply my short term leased vehicle?

We have a number of Short Term Leasing vehicle suppliers that we use which offer various makes and models. Depending whether you go for a fixed or flexible short term lease, will decde where your vehicle comes from. Generally the fixed term contracts are ...
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Equalease Short Term Cars Ltd t/a Cocoon Vehicles Ltd are authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker, not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr

 

Equalease Short Term Car Ltd is part of Cocoon Group Ltd