FREQUENTLY ASKED QUESTIONS

Why have I been charged an administration fee?

Usually fines, PCN, Parking Tickets, Bounced Direct Debits and other notices will incur a charge. This is due to the cost involved in processing these charges and where nessecary making a representation. With Parking Tickets, PCN's, fines and speeding no ...
Read More...

How do I pay my initial payment?

We accept payment by most major credit cards and debit cards including American Express. We also accept BACS and CHAPS payments. There are charges for Credit Card payments at the following rates: Mastercard Credit Cards/Charge Cards/Corporate Cards: 2.5% ...
Read More...

I’ve got a puncture, is it covered?

Whilst maintenance is generally included on flexi contracts but not fixed, accidental damage to tyres such as punctures are not covered. Please ensure you put like for like tyres on the vehicle, so you do not get charged for replacements at the end of the ...
Read More...

I’ve damaged by my vehicle, where should I get it repaired?

Its not an issue, the first thing we ask is for you to give us a call. Then we recommend only to use manufacturers approved bodyshops. Should the vehicle not be repaired by a recommended bodyshop, you will be liable for any rectification work that is char ...
Read More...

Can I add the short term vehicle to my fleet policy?

Of course, this isn't an issue. So long as the vehicle is covered by a fully comprehensive insurance policy. The vehicle is the customer's responsibility throughout the term of the contract. ...
Read More...

How many people can I have on my insurance?

As you will be providing the insurance for the Fixed or Flexible short term lease, you can put as many people on the insurance as you want. However, you the customer will be responsible for any issues with the people named on the policy and where the vehi ...
Read More...

Can I take the short term lease car abroad?

EU travel is permitted in Short Term Fixed and Short Term Flexible vehicles, however you will need an "on hire" certificate prior to your departure. Without this your vehicle maybe impounded abroad. Customers are also responsible for their own insurance, ...
Read More...

Does the vehicle include breakdown assistance?

All vehicles are covered by the manufacturers breakdown assistance programme. On Flexible cars, you may have the vehicle outside of these parameters in which case you may need to cover the vehicle yourself. Please ensure when taking the vehicles abroad t ...
Read More...

How much is the delivery of the vehicle?

If you take one of our fixed contracts, then delivery of the vehicle is free of charge to any address in England and Wales. We can deliver to Scotland but an additional charge may apply. On flexible contracts delivery is charged depending on the location ...
Read More...

What is the difference between fixed and flexible short term leasing?

The two types of contracts we offer are Fixed and Flexible, please see the differences below: Short Term Fixed Contracts Usually for periods between 6 months and 18 months on cars and vans. These are for set periods and have penalty charges should you wis ...
Read More...

I’m Non-Status can I apply?

Of course, we have been helping Non-status individuals and businesses since the start andd are willing to look at all circumstances. Please call us for more information. ...
Read More...

I’m a new start business can I apply?

Of course you can apply, we have been helping New Start Businesses for years and can help provide them with Short Term Cars or Vans to help keep your business on the road. Give us a call to discuss this further. ...
Read More...

Equalease Short Term Cars Ltd t/a Cocoon Vehicles Ltd are authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker, not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr

 

Equalease Short Term Car Ltd is part of Cocoon Group Ltd