FREQUENTLY ASKED QUESTIONS

Does my short term vehicle include maintenance?

Depending on wheter you choose a flexi lease or a Short Term Fixed Contract will depend on the maintenance programme. On Flexi leases, the majority of the vehicles do come with maintenance. This isn't usually broken up on the invoice into maintenance and ...
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My circumstances have changed and I now need to amend the agreed mileage part way through a contract. Can I do this?

Of course, but it is always best to contact us sooner than later. As during the contract we can negoticiate a better deal, than leaving it until the end of the contract. Excess mileage charges are usually higher on a Short Term Lease vehicle. Sometimes we ...
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Can I specify options on the vehicles?

Due to the way our suppliers bulk purchase there vehicles, it isn't possible to request options. Although every now and then a few of the vehicles do come through with higher specification or options not usually found on a particular model. We cannot guar ...
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What happens if the car is accident damaged, to the point of being written off by the insurance company? Am I liable for any shortfall in value?

Your insurance company usually negotiates with the supplier or leasing company directly. Different companies have varying policies. However, you maybe liable for any value between the insurance payout, the finance and/or the vehicle value. Rentals are al ...
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How will my payments be collected?

All payments made must be collected by Direct Debit, unless agreed in writing before the contract starts. Large companies who meet the strict criteria maybe eligible for BACS payments although an administration charge maybe levied. Should you be Non-stat ...
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Can I put a personal number plate on the car?

We offer 2 types of contracts, fixed and flexible. On certain vehicles on flexi leases, private plates may be transferred on to the vehicle. However there is an administration charge to add this and to remove it at the end of the contract. Short Term Leas ...
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Does my short term lease rental include insurance?

Vehicles advertised on our website do not include insurance. We can however provide you with a written quotation for vehicles that do include insurance, but these can cost considerably more than the price advertised and you are not guaranteed to get a par ...
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What is the initial payment/deposit?

The Short Term Vehicles are broken up into 2 categories; Fixed and Flexible. Depending on the tariff you go on will depend how the initial payment and/or deposit is made up. But here are the general rules: Flexible Short Term Contracts: Due to the way we ...
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Will my new short term lease vehicle come with a warranty?

Yes, all of our short term leased cars and vans come with the standard manufacturers warranty. However, due to the nature of the product a courtesy vehicle is not guaranteed when the vehicle is in a dealership for warranty work. ...
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Who will supply my short term leased vehicle?

We have a number of Short Term Leasing vehicle suppliers that we use which offer various makes and models. Depending whether you go for a fixed or flexible short term lease, will decde where your vehicle comes from. Generally the fixed term contracts are ...
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Equalease Short Term Cars Ltd t/a Cocoon Vehicles Ltd are authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker, not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr