FREQUENTLY ASKED QUESTIONS

Can I take the short term lease car abroad?

EU travel is permitted in Short Term Fixed and Short Term Flexible vehicles, however you will need an "on hire" certificate prior to your departure. Without this your vehicle maybe impounded abroad. Customers are also responsible for their own insurance, ...
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Does the vehicle include breakdown assistance?

All vehicles are covered by the manufacturers breakdown assistance programme. On Flexible cars, you may have the vehicle outside of these parameters in which case you may need to cover the vehicle yourself. Please ensure when taking the vehicles abroad t ...
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How much is the delivery of the vehicle?

If you take one of our fixed contracts, then delivery of the vehicle is free of charge to any address in England and Wales. We can deliver to Scotland but an additional charge may apply. On flexible contracts delivery is charged depending on the location ...
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What is the difference between fixed and flexible short term leasing?

The two types of contracts we offer are Fixed and Flexible, please see the differences below: Short Term Fixed Contracts Usually for periods between 6 months and 18 months on cars and vans. These are for set periods and have penalty charges should you wis ...
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I’m Non-Status can I apply?

Of course, we have been helping Non-status individuals and businesses since the start andd are willing to look at all circumstances. Please call us for more information. ...
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I’m a new start business can I apply?

Of course you can apply, we have been helping New Start Businesses for years and can help provide them with Short Term Cars or Vans to help keep your business on the road. Give us a call to discuss this further. ...
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Fair, Wear and Tear

As this is a short term product, the standard Fear Wear and Tear policies do not apply and the vehicle has to be in near perfect condition when the vehicle is returned. Occasionaly we may waiver charges for very small surface scratches but charges will be ...
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Can I reduce the mileage on my short term vehicle during the contract?

Unfortunately you can't reduce the mileage on the short term contract whilst within a contract, but you can increase it if needed. ...
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Why are the Excess Mileage Charges so high?

Because this is a short term leasing product, the amount of money we lose on each vehicle from registration to selling the vehicle on is higher. So the manufacturers and suppliers give us strict mileages to adhere to, with very high excess mileage charges ...
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Can I choose when my Direct Debit comes out?

We use a company called Eazipay for all of our Direct Debit extractions, as with all Direct Debits we give you an approximate date of extraction but can be around the date we have given you. On monthly Direct Debits, you can choose between the 1st, 15th ...
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Equalease Short Term Cars Ltd t/a Cocoon Vehicles Ltd are authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker, not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr