FREQUENTLY ASKED QUESTIONS

Do you require a credit check?

We carry out various checks on everyone who applies for a vehicle on Short Term Fixed or Flexible, however even if you are non-status or a new business start up, we can help and have been helping various companies and individuals since 2007. We tend to ca ...
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What is a cross company guarantee?

A cross company guarantee is usually when a group of companies is involved or if the company who is applying for the credit has a parent company with a strong credit rating. Our underwriters may ask for this should the credit rating not meet the required ...
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What is a Directors Guarantee?

A Directors Guarantee imdemnifies us against any rentals or charges should the company you are guaranteeing fail or go into liquidation. It is vitality important that you understand the risks when signing one of these, we suggest getting legal advice befo ...
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What is a “Form of Indemnity”?

The Form of Imdemnity covers both parties and ensures you follows the guidelines when it comes to people driving the vehicles and the insurance. You will be agreeing to only let people authorised to drive the vehicle, that they are insured and that they h ...
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Why have I been charged an administration fee?

Usually fines, PCN, Parking Tickets, Bounced Direct Debits and other notices will incur a charge. This is due to the cost involved in processing these charges and where nessecary making a representation. With Parking Tickets, PCN's, fines and speeding no ...
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How do I pay my initial payment?

We accept payment by most major credit cards and debit cards including American Express. We also accept BACS and CHAPS payments. There are charges for Credit Card payments at the following rates: Mastercard Credit Cards/Charge Cards/Corporate Cards: 2.5% ...
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I’ve got a puncture, is it covered?

Whilst maintenance is generally included on flexi contracts but not fixed, accidental damage to tyres such as punctures are not covered. Please ensure you put like for like tyres on the vehicle, so you do not get charged for replacements at the end of the ...
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I’ve damaged by my vehicle, where should I get it repaired?

Its not an issue, the first thing we ask is for you to give us a call. Then we recommend only to use manufacturers approved bodyshops. Should the vehicle not be repaired by a recommended bodyshop, you will be liable for any rectification work that is char ...
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Can I add the short term vehicle to my fleet policy?

Of course, this isn't an issue. So long as the vehicle is covered by a fully comprehensive insurance policy. The vehicle is the customer's responsibility throughout the term of the contract. ...
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How many people can I have on my insurance?

As you will be providing the insurance for the Fixed or Flexible short term lease, you can put as many people on the insurance as you want. However, you the customer will be responsible for any issues with the people named on the policy and where the vehi ...
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Equalease Short Term Cars Ltd t/a Cocoon Vehicles Ltd are authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker, not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr